InboundChatInputWebhookRequest

The chat payload of the chat.incoming event Resia sends to a Chat Agent's inbound_input_webhook_url when a text starts a new chat: the channel and the two handles.

It never carries the message text. The handles are named for the side each belongs to, as on every chat shape (ENG-3719), so the endpoint looks the person up exactly as it reads a chat.

  • agent_handle
    Type: string
    required

    Your organization's address the text arrived at: your Resia number on sms.

  • channel
    Type: ChatChannelenum
    required

    The channel the text arrived on.

    values
    smswebemail
  • participant_handle
    Type: string
    required

    The person's address on the channel: their phone number in E.164 form on sms.