ChatIncomingEvent

The body Resia POSTs to a Chat Agent's inbound_input_webhook_url when a text starts a new chat (ENG-3775). The thin WebhookEvent base carries the shared type discriminator; this event nests InboundChatInputWebhookRequest under chat. The endpoint answers with the same InboundCallInputWebhookResponse envelope an inbound call uses.

  • chat
    Type: InboundChatInputWebhookRequest
    required

    The chat payload of the chat.incoming event Resia sends to a Chat Agent's inbound_input_webhook_url when a text starts a new chat: the channel and the two handles.

    It never carries the message text. The handles are named for the side each belongs to, as on every chat shape (ENG-3719), so the endpoint looks the person up exactly as it reads a chat.

    Properties: 3
  • type
    const:  
    chat.incoming