Webhook

Call Ended Event

​

Resia sends this when a call using a Call Agent that has a call_ended_webhook_url reaches a terminal status. type is call.ended and call is the same record GET /v1/calls/{call_id} returns, built when the event is sent. Reply with any 2xx to acknowledge; Resia retries a failed delivery on a fixed schedule and gives up after the last attempt, repeating the same call.id each time, so treat a repeated call.id as a duplicate. Each attempt is one row in GET /v1/request-logs.

Body·

required
application/json

The body Resia POSTs to a Call Agent's call_ended_webhook_url when a call reaches a terminal status (ENG-3493). The thin WebhookEvent base carries the shared type discriminator; this event nests the same CallDetail read model that GET /v1/calls/{call_id} returns, so there is one call shape and not two. The call id and timestamps a customer dedups and orders on live in call.

  • call
    Type:
    required

    Everything in the summary, plus what was said and what was learned.

    Properties: 24
  • type
    const:  
    call.ended

Responses

  • application/json
  • application/json
Request Example for postcall.ended
{
  "type": "call.ended",
  "call": {
    "call_agent_version_id": "01K1S9V9Q0RS7X4T2N6BJ8ZDE5",
    "id": "01K1SA3F7M8QW2V5C9H4YTB0KD",
    "call_agent_id": "01K1S7RA9M8QW2V5C9H4YTB0AG",
    "call_agent_name": "Front desk",
    "direction": "inbound",
    "to_phone_number": "+12125550142",
    "from_phone_number": "+16465550175",
    "status": "queued",
    "client_reference": "",
    "created_at": "",
    "started_at": "",
    "ended_at": "",
    "duration_ms": 47320,
    "duration_secs": 47.32,
    "failure": {
      "code": "no_answer",
      "message": "",
      "hangup_cause": "call_rejected",
      "sip_hangup_cause": 603
    },
    "charge_amount_in_cents": 25,
    "inputs": {
      "additionalProperty": "anything"
    },
    "analysis": {
      "additionalProperty": "anything"
    },
    "transcript": [
      {
        "role": "assistant",
        "content": "Hi, I'm calling to check whether you have metformin in stock.",
        "turn_id": "turn-7",
        "timestamp": 1734100000.5,
        "started_at": "",
        "start_secs": 12.34,
        "end_secs": 15.02,
        "words": [
          {
            "word": "metformin",
            "start_secs": 12.34,
            "end_secs": 12.78
          }
        ],
        "interrupted": false,
        "spoken_secs": 1.6,
        "spoken_text": "",
        "capture_method": "exact-pts",
        "cut_cause": "barge-in",
        "speaker": "patient",
        "present": [
          "pharmacy"
        ]
      }
    ],
    "stt_stream_started_at": "",
    "recording": {
      "available": true,
      "started_at": "",
      "duration_secs": 47.3,
      "format": "wav"
    },
    "primary_participant": "",
    "additional_participants": {
      "additionalProperty": {
        "phone_number": "+16175550188",
        "joined_at": "",
        "left_at": ""
      }
    },
    "additional_transcripts": {
      "additionalProperty": [
        {
          "role": "assistant",
          "content": "Hi, I'm calling to check whether you have metformin in stock.",
          "turn_id": "turn-7",
          "timestamp": 1734100000.5,
          "started_at": "",
          "start_secs": 12.34,
          "end_secs": 15.02,
          "words": [
            {
              "word": "metformin",
              "start_secs": 12.34,
              "end_secs": 12.78
            }
          ],
          "interrupted": false,
          "spoken_secs": 1.6,
          "spoken_text": "",
          "capture_method": "exact-pts",
          "cut_cause": "barge-in",
          "speaker": "patient",
          "present": [
            "pharmacy"
          ]
        }
      ]
    }
  }
}

null

Successful Response